The ServiStar Training Library delivers the top-notch training the credit union movement has come to expect from MNA—presented conveniently and cost-effectively via Computer Based Training. The ServiStar Library 2.0 is the first and only complete Computer Based Sales and Service Culture Training System designed specifically for credit unions. This is not merely a pre-recorded webinar. We’ve used the latest and best technology and CBT techniques to ensure effective, convenient, cost-saving transfer of knowledge. The ServiStar Library effectively trains your managers and staff in the following critical skills:
Proven: CBT has been proven by research to be the most effective training method to transfer knowledge. View quotes below from our clients, managers and employees. Want more references, let us know, we’ve got lots!
Interactive: Each course in interactive, requiring the participant to engage in the learning via games, quizzes and a final exam for each course.
Validated learning: The learning is validated via quizzes and post tests which require a passing score to move forward to the next learning module.
Research Validated Content: MNA is the only firm serving credit unions that utilizes research based training content. MNA's academic level research commissioned by the Filene Research Institute, “Attributes and Skills Common Among High Performing Credit Union Sales and Service Employees,” allows The ServiStar Library 2.0 to teach the exact skills and behaviors that must be learned to create sales and service excellence.
On-Going Training: The participant may repeat the course as many times as desired over a 12 month period to keep their knowledge refreshed.
Want to demo the ServiStar Library 2.0? To view instructions for accessing the demo click here.
To begin the demo of Module 2 of Service Excellence click here.
If you would like to find out more information on the ServiStar Library 2.0, including pricing, click here.
We have been incredibly pleased with the ServiStar Library 2.0 software. It saves us money by not having to bring people in for training.
"Our employees are loving the training. I personally love it because you not only bring the humor and motivation, but you also provide the practical implementation steps that every other sales and service training program is missing. We have some real excitement in the air around here as we’re moving forward.”
The staff enjoys the convenience of being able to complete the training on their own time. They are raving about the ease of use and the content of the training. It’s rare when the staff actually ask you if there is more training available. We have already seen the staff incorporating the new skills into their daily activities.
It was easy for me to schedule time for my staff to complete the training, since we access the training at our convenience. I really enjoyed the games that test your knowledge. It makes it more enjoyable.